Current customer demands are rapidly evolving beyond simple, rapid conversational exchanges. Users now expect sophisticated, agent-driven AI functionalities that legacy IT infrastructures are ill-equipped to deliver.
In response, Intuit has undertaken a significant strategic initiative to modernize its business platform’s technical architecture. The company has transitioned from a broad, multi-agent system towards a more refined, skill-and-tool-centric framework. Crucially, this overhaul integrates human expertise directly into the operational workflow alongside AI capabilities, effectively separating the core intelligence (‘brain’) from the execution mechanisms (‘hands’) by decomposing large agents into specialized components.
“We moved from a multi-agent system, where we had large agents performing numerous functions, to fully embedding workflows, skills, and tools at the foundational level,” stated Nhung Ho, VP of AI at Intuit. “We re-architected the orchestrator, the planner, the core intelligence, and redefined the development standards across the entire organization.”
At the VB Transform 2026 conference, scheduled for July 14-15, Ho is set to present an in-depth analysis of the technological decisions underpinning the creation of an abstraction layer for Intuit’s intelligence system. She will also elaborate on how this new architecture grants Intuit the flexibility to decouple its orchestration processes from specific model providers. This strategic independence enables the company to remain agile, selecting optimal tools whether sourced from major AI providers or developed internally.
Additional sessions at VB Transform will explore agentic orchestration, including:
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“From Signals to Shelves: How Target is Engineering Agentic AI for the Right Product, Right Place, Right Time” presented by Siobhan McFeeney, SVP Technology, Target.
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“The Engineer’s Multiplier: How Instacart Uses Agentic AI to Eliminate Toil, Elevate Teams, and Slash Costs” featuring Anirban Kundu, CTO, Instacart.
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“MCP Connection Isn’t Orchestration: Building the Agent Execution Layer” with Arnab Bose, Chief Product Officer, Asana.
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“Building the Agentic Workforce: A Blueprint for Scaling AI Operations Without the Sprawl” by Romit Jadhwani, Sr. Director, Enterprise AI, Data & Productivity, Rivian, and Craig Wiley, VP of AI, Databricks.
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“Inside Atlassian’s Living Lab: Deploying Context-Aware Agents at Scale” led by Dr. Molly Sands, Head of the Teamwork Lab at Atlassian.
Prospective attendees interested in VB Transform 2026 can register here. A limited number of complimentary passes are reserved for senior technology leaders; interested parties should contact us to secure theirs.
Business Style Takeaway: Intuit’s strategic pivot from monolithic AI agents to a granular, skill-based architecture with human-in-the-loop integration highlights a critical industry trend towards specialized AI execution. This modular approach enhances agility, enables vendor-agnostic tool selection, and better aligns with complex customer expectations, offering a valuable blueprint for other enterprises seeking to scale their AI operations effectively.
Based on materials from : venturebeat.com